Customer Service - Essential Skills

Summary Overview Description Who is this course for? Requirements Career path

Customer Service – Essential Skills

Price

£32.99

£60.00

Save 45%

Offer ends 31 March 2025

Study method	Online
Duration	10 Hour(s)
Access to content	Lifetime access
Qualification	No Formal Qualifications
CPD	10 CPD hours / points CPD
Achievement	Endorsed by
Certificates	Hardcopy Certificate - Free PDF Certificate - Free
Additional info	Exam(s) / assessment(s) is included in price
Tutor Support	Tutor is available for students

Overview

Have you ever wanted to work in a customer service position but needed to gain skills and experience?

Are you passionate about delivering excellent customer service?

Are you looking for a career in customer service?

Then this Customer Service - Essential Skills Training course is for you to take your career one step ahead!

To excel in the customer service profession, you must possess excellent Communication, Data Entry, Virtual Assistance, Time Management and Telephone Etiquette Skills. In addition, you have to be passionate about delivering exceptional customer care service.

Our Customer Service Online Course covers all the essential skills for anyone looking to enhance their customer service skills further.

Customer Service Career Bundle:

Course 01: Customer Service
Course 02: Telephone Etiquette
Course 03: Virtual Assistant
Course 04: Communication Skills
Course 05: Administrative Assistant
Course 06: Stress Management
Course 07: Time Management

Key Learning Outcomes:

Managing Customer Excellence
Able to answer customer service calls
Provide customers with the necessary advice
Can deliver excellent online customer service
Able to manage customers over the telephone
Dealing with difficult customers
Capable of providing virtual customer services

Description

As a customer service agent, you must support the customer service centre to deal with various everyday customers and fulfil their enquiries. To do so, you must possess good communication skills and telephone etiquette.

Customer service agents usually work as front-line support workers; thus, excellent management skills are the key to providing excellent customer service.

Our 7-in-1 bundle will teach you how to deal with customers and how to excel in your customer service profession.

So ENROL in this course TODAY and BOOST your career NOW.

Certificate

7 FREE PDF Certificates will be sent after completion of the courses.

Who is This Course For

Progression of this course:

After completing this course, you may progress to:

Level 1 Award in Customer Service (RQF)
Level 1 Certificate in Customer Service (RQF)
Level 2 Award in Customer Service (RQF)
Level 2 Certificate in Customer Service (RQF)
Level 2 Certificate in Principles of Customer Service
Level 2 Diploma in Customer Service (RQF)

Requirements

Our online platform allows you to study 24/7, wherever you are. This online course is open to anyone. All you need is an interest in learning! We give you access to world-class learning led by Compete High.

Career Path

Compete High offers the most convenient path to gain knowledge of Keyword which will give you the opportunity to put into practice your skill in a corporate environment.

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Course Provider

Compete High

4.81 out of 5

59 Reviews

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